Elly Yates-Roberts |
Cloud contact centre platform provider Anywhere365 has expanded its relationship with Microsoft for small and medium-sized businesses (SMBs) by making its Attendant Console solution available directly on the Teams App Store.
The simple buying process makes it easier for SMBs to access the Anywhere365 tool, which is designed to simplify the maintenance, management and costs of communications infrastructure. Users can now access the solution’s communication capabilities – which include transfers, contact notes, call-back reminders, queue management and calendar integrations – on top of their existing investments in Microsoft 365.
“We have built this solution with the operator in mind, to minimise time-wasting and to secure optimal experiences on both ends of the line,” said Enrico Karsten, managing director at Anywhere365. “I am confident that this milestone in our relationship with Microsoft, which goes back over a decade, will bring significant value to SMBs, looking for rich communication features within the Microsoft Teams client of a phone operator or receptionist.”