Alice Chambers |
Anywhere365 will integrate Microsoft’s new Teams Phone Extensibility for Dialogue Cloud (pictured) into its contact centre platform.
The integration – which will be generally available by the end of the second quarter of 2025 – enables Anywhere365 to use Azure Communication Services with Microsoft Teams, offering customers call automation, cognitive services and AI-driven insights.
Ilya Bukshteyn, vice president for Microsoft Teams calling, devices and premium experiences at Microsoft, introduced the Teams Phone Extensibility feature at Enterprise Connect 2025.
Read more: Bukshteyn on the power of AI in Microsoft Teams
As part of the Microsoft Technology Adoption Program, Anywhere365 was selected as a key release partner to build, test and validate these new integrations.
“We are delighted to be a Microsoft partner for the launch of Microsoft Teams Phone Extensibility,” said Will Blench, CEO of Anywhere365. “Our collaboration with Microsoft spans several years and has been the cornerstone of many innovative communications solutions and we are committed to working together to continue to set new standards in the industry. Anywhere365 customers will be able to use Teams Phone for a single, integrated solution with the Anywhere365 Dialogue Cloud that spans all their calling needs and enables advanced AI functionality through Azure Communication Services.”
With seamless integration into existing Microsoft environments, simplified management and flexible deployment options, Anywhere365’s platform aims to help businesses deliver exceptional customer engagement while optimising efficiency.