Richard Humphreys |
Unified communications provider Arkadin has launched Global Direct Routing as a Service for Microsoft Teams to help customers get more from their Office 365 investments.
Arkadin is one of a select group of launch partners for Microsoft Teams Direct Routing as a Service, which is designed to enable workforces to make and receive phone calls over the public switched telephone network (PSTN), without the need for on-premise infrastructure or on-staff expertise.
“We are thrilled to be partnering with Microsoft to offer flexible, global deployment options for Microsoft Phone System with Teams and Skype for Business,” says Christophe Reyes, Arkadin’s managing director for Unified Communications Services Line. “Our 15 years of successfully delivering cloud voice services with Microsoft, coupled with our comprehensive managed services programme, will ensure global clients have a smooth transition to Teams and a premium end-user experience.”
Arkadin Cloud Transformation Services (CTS) will deliver end-to-end professional services to guide clients through the cloud voice transformation journey with Microsoft Teams. The journey to the cloud is unique for each organization and Arkadin provides consulting, planning, deployment and ongoing support services to mitigate risk and navigate complexity along the way.
“Arkadin’s new Direct Routing as a Service offer is compelling,” says Bill Haskins, senior analyst and partner at Wainhouse Research. “Its combination of Arkadin’s proven networking capabilities, global footprint, and professional services experience provide the enterprise with an opportunity to leverage the best of all worlds – native Teams calling, a trusted and supported voice experience, and the expertise to configure everything with the end-user in mind.”
Arkadin’s Direct Routing as a Service is available in 24 countries today (Australia, Austria, Belgium, Canada, Denmark, Finland, France, Germany, Hong Kong, Ireland, Italy, Luxembourg, Mexico, Netherlands, New Zealand, Norway, Portugal, Puerto Rico, Singapore, Spain, Sweden, Switzerland, United Kingdom and USA. Arkadin will continue to add new countries based on client demand.