Richard Humphreys |
This article was originally published in the Autumn 2019 issue of The Record. Subscribe for FREE here to get the next issues delivered directly to your inbox.
Multinational pharmaceutical company GlaxoSmithKline (GSK) sought to develop a new internal digital hub that employees would love and feel engaged with. The digital hub needed to deliver relevant content, increase collaboration, allow social interactions and increase productivity. It needed to do all of this while supporting streamlined business processes that would make employees’ working lives easier.
To achieve this, GSK required a cutting-edge, mobile-first solution that could be easily integrated with its enterprise applications and simple to manage and sustain. It wanted this from a partner that was able to demonstrate how their technology could transform the employee experience.
Akumina rose to the challenge with its employee experience platform. With the Akumina platform, GSK is able to deliver a new intelligent digital employee hub for over 130,000 employees. The result is a modern and connected digital experience for all – regardless of location.
The digital hub provides an experience that is personalised to each and every employee, helping global engagement and making teams more productive. Akumina’s platform pulls data from Microsoft Active Directory and uses machine learning to surface content, links and data from third-party systems that is relevant to individual users based on business unit, role, location and behaviour such as applications frequently used, documents frequently used and types of content most consumed.
All the content displayed in the GSK hub is available in multiple languages – users have the flexibility to change the language with a simple click. The employee hub also drives productivity, offering seamless integration with multiple back-end systems to reduce the number of applications and clicks employees make to perform day-to-day tasks associated with their job.
The digital hub is embraced by all employees and is totally intuitive – no training is required. It’s intelligent – it knows who the employee is, where they are located and what they need. It’s also quick – it saves time by empowering users to access resources and information in a central platform.
It’s accessible – available on any device, anytime, and anywhere to give employees the flexibility of when and how to access. What’s more, it’s helpful – self-service and self-help resources across the globe. Overall, by providing an easy-to-use interface, it changes complex processes into one smooth end-to-end experience.