Laura Hyde |
GE Aerospace has rolled out its generative artificial intelligence platform, AI Wingmate, to 52,000 employees to improve customer service, enhance security and compliance, and aid colleague training.
The platform uses Azure AI, including Azure OpenAI Service, and allows employees to have human-like conversations, with the aim of reducing the time spent searching through documents. Employees can also draft more tailored communications for specific audiences and create documents. The platform also features a dedicated learning module for Flight Deck, the company’s lean operating model.
Since its launch in June 2024, AI Wingmate has received approximately half a million queries, searches, and other employee interactions, and it has processed over 200,000 pages for different AI chats.
“As our workforce continues to become familiar with AI Wingmate, it will become an increasingly more valuable partner over time for GE Aerospace employees,” said David Burns, chief information officer at GE Aerospace. “The integration of Azure AI platform capabilities including Azure OpenAI Service is delivering a step change in how GE Aerospace employees work and deliver for our customers. AI Wingmate is more than just a smart platform. It’s a true catalyst for changing the way we work and what is possible for us to achieve in advancing the future of flight.”
AI Wingmate is the result of more than a decade of investment to integrate AI across business operations for GE Aerospace. AI technology is currently used by the firm for engine monitoring, part inspections, delivery of insights for airline customers regarding maintenance measures, fuel optimisation and safety.
“Over 60,000 customers spanning industries and countries worldwide are applying the capabilities of Azure AIto deliver tangible results,” said Nick Parker, president, industry and partner sales at Microsoft. “We are deeply committed to helping businesses like GE Aerospace implement multimodal AI-powered applications easily and securely. I’m thrilled to see the impact AI is already having at GE Aerospace as the company continues to infuse AI across the company and leverage its power to drive innovation and growth.”