Alice Chambers |
Symphony AI’s case management solution – Investigation Hub – is helping compliance teams to identify fraudulent activity faster.
Anastasia Dokuchaeva, senior solutions consultant at Symphony AI, explained how the solution works at Money 20/20 USA, saying: “Our Investigation Hub runs on top of Microsoft Azure infrastructure to help financial services employees process information more efficiently.”
The solution uses generative artificial intelligence to drive faster, more consistent anti-money laundering investigations.
“Any transaction made from an account generates an alert in the system,” said Dokuchaeva. “Compliance teams can then process these transactions by asking the built-in AI copilot for background information.”
The copilot capabilities enable web search within the application and show the location of where a transaction was made.
“The solution also summarises all suspicious activity once analysis is complete, helping financial services employees to generate disclosure forms more effectively,” said Dokuchaeva.
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