Alice Chambers |
Although payroll is a fundamental function of human resources (HR), its significance is often underestimated. This oversight can lead to late or inaccurate pay cheques. According to isolved’s 2023-2024 Voice of the Workforce survey, 25 per cent of employees say their company frequently makes payroll and timekeeping errors.
Right at Home is a franchise in Wisconsin, USA, which offers in-home care for senior citizens and adults with disabilities in Milwaukee and Waukesha. The organisation focuses on providing personalised care based on each client’s needs, whether at home or in a living community. Right at Home also aims to create a positive work environment for its 50 mostly part-time employees, recognising the importance of payroll in this effort.
According to Tanya Maldonado, HR and payroll manager, the firm’s previous processing provider, ADP, made payroll processing an “extremely intensive manual process that took a lot of time”.
With ADP it took Maldonado several days to process payroll and it was common for pay cheques to show incorrect wages. Some employees were underpaid, while others received an overpayment that had to be adjusted in their next pay cheques.
Right at Home sought an alternative solution that would integrate with its current HR information system and found that isolved could seamlessly upload employee information to simplify payroll processing. With isolved’s payroll features – including alert errors prior to processing, employee self-service and tax filing – Right at Home can now complete payroll in under an hour, cutting the processing time by 96 per cent.
isolved has also helped to reduce errors. “I don’t remember the last time we had an error on payroll,” says Maldonado.
With the newfound time, Maldonado and her HR team can focus on planning schedules for clients and caregivers, connecting with employees, updating handbooks and working on rewards and recognition programmes.
While the potential savings in time and money are impressive, Maldonado says the seamless transition from bi-weekly to weekly payroll is the true indicator of success. “Our employees were asking for the switch in payroll frequency,” she says. “To fulfil that request with no issues wouldn’t have been possible without isolved.”
Right at Home employees are also using the self-service technology to view and print pay statements and tax forms without having to rely on Maldonado and her team.
In addition, the firm has rolled out isolved Onboard & Develop to several of its employees to ensure they are onboarded in a consistent and compliant way. Now, onboarding materials are stored as electronic documents in the isolved platform, which eliminates the need for paper processing. However, if the employees ever need to print a document, they can simply retrieve it from the isolved platform and do so, says Maldonado.
“We want to position ourselves favourably in the job market, and isolved is helping us get there,” she says. “I would always recommend isolved to others. In addition to the products and services it provides, the customer service is top-notch. Every single time I call, everyone is so helpful. They are very knowledgeable and supportive. I don’t remember this level of support from a customer service team ever.”
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