Elly Yates-Roberts |
Communications solutions provider Avaya has partnered with Microsoft to develop its OneCloud portfolio on Microsoft Azure, which will offer users more options to increase productivity and customer engagement.
Avaya OneCloud is a platform that allows organisations to quickly introduce new experiences and capabilities to their existing solutions and empower employees to be more productive while working in new ways. The solution will ensure that customers have the flexibility to deploy services in a hybrid, public or private cloud environment.
“Our strategic partnership with Microsoft is an important milestone in our continued transformation to a cloud business model,” said David Austin, senior vice president of strategy and alliances at Avaya. “The global scale of Microsoft helps ensure that our joint customers rapidly deploy Avaya OneCloud solutions in any cloud environment of their choice with speed, agility and cost competitiveness. This represents a tremendous opportunity for customers to accelerate their journey to the cloud, and a tremendous opportunity for Avaya to expand our go-to-market reach through the co-selling efforts we have identified with our trusted partner.”
OneCloud also features artificial intelligence-powered contact centre technology from software provider Nuance. The combined capabilities of Microsoft and Nuance will enable users to deliver intelligent, personalised and impactful consumer interactions.
Avaya has a long-standing relationship with Microsoft. OneCloud increases customer insight via customer relationship management data within Dynamics 365 and benefits from Microsoft’s powerful artificial intelligence capabilities through Azure Cognitive Services.
“Many of our largest customers have standardised on Avaya communications solutions and offering Avaya OneCloud on Microsoft Azure gives them an additional opportunity to benefit from their investments while accelerating their cloud migration,” said Casey McGee, vice president of global independent software venders partner sales at Microsoft. “Together, we are working to help customers around the world transform their businesses and drive digital transformation and implement workload migration initiatives more rapidly. This is a significant opportunity, particularly for Microsoft customers as they move more workloads to Azure.”
The company also uses Azure to deliver Avaya OneCloud Contact Centre as a Service.