Elly Yates-Roberts |
Flintech, a Microsoft Gold partner and systems integrator, has released a new Power App for retailers to manage, track and resolve customer issues both in store and online.
The application will help retailers to resolve customer-reported issues more efficiently and comply with customer service policies. Consumers will be able to use the application to report an issue, which will notify store management and central users. Store managers can then assign the issue to an employee who will respond to the customer and resolve the issue. Notifications will alert retailers when new issues arise, as well as when issues are assigned and resolved. Time notifications will also make users aware if an issue has not progressed within a set timeframe.
Issues are searchable by case ID, title, name and metrics.
Flictech’s Power App has been deployed by a major department store chain, allowing the retailer to track and analyse issues, resolve information faster and improve customer satisfaction.
Other retailers will be able to trial the application free for 45 days to see the benefits of systems integration for themselves.