Elly Yates-Roberts |
The Coca-Cola Company is using Microsoft Azure, Dynamics 365 and Microsoft 365 to gain new insights from data across the enterprise and transform employee and customer experiences.
As part of the new five-year partnership, Coca-Cola also aims to standardise its business operations on the Microsoft Azure cloud and improve decision-making, productivity and security by deploying Dynamics 365 Customer Service, the Power Platform and Microsoft Teams to all employees.
According to a Microsoft news story, Coca-Cola is working to empower its staff with “a networked way to access information and support” so it has expanded beyond a chat interface and designed an app-based experience that is available on employee mobile devices.
“Coca-Cola is a pioneer and forward-thinking leader in its industry,” said Judson Althoff, executive vice president of worldwide commercial business at Microsoft. “Today, the company is taking its digital innovation a step further, leveraging Dynamics 365, Microsoft 365 and Azure to better connect people and opportunities through breakthrough productivity and powerful information management that will drive continued business success over the next decade.”
Dynamics 365 artificial intelligence-driven insights and real-time dashboards will enable call centre managers to monitor performance metrics for overall employee satisfaction scores.
Coca-Cola is also rolling out Microsoft 365 and Microsoft Teams worldwide, providing staff with a single way to connect and collaborate. This has become increasingly important as the company is largely working remotely as a result of the current Covid-19 pandemic. So far, this technology has enabled the company to host meetings on a global, regional and local scale, and on 21 April 2020, it held a virtual quarterly earnings townhall meeting using Microsoft 365 Live Events.
“At The Coca-Cola Company, innovation and growth are key pillars of our business,” said Barry Simpson, senior vice president of Coca-Cola “This partnership with Microsoft allows us to really step change our employee experience through replacing previously disparate and fragmented systems. These platforms allow us to deliver relevant, personalised experiences as we network our organisation.”