Alice Chambers |
Microsoft revealed hundreds of new features and capabilities across the Microsoft Dynamics 365 and Power Platform applications at its Microsoft Business Applications Launch Event. They are scheduled to be released between October 2023 and March 2024.
The updates include new capabilities for governance, administration and professional development across artificial intelligence-powered and enterprise resource planning (ERP) tools.
“Updates for Dynamics 365 include innovations to help employees be more productive, create exceptional customer experiences and deepen relationships, and drive meaningful growth across the business,” said Charles Lamanna, corporate vice president of business applications and platforms at Microsoft, in a recent blog post. “This release also features new AI capabilities in Copilot – which more than 130,000 organisations have now experienced – that help to improve insights, save time, and enhance creativity across Dynamics 365 and Microsoft Power Platform.”
To help with administration, new Copilot capabilities for Microsoft Dynamics 365 Customer Service and Microsoft Dynamics 365 Field Service will include improved inbox functionality and enhanced collaboration via Microsoft Teams.
Meanwhile, Microsoft plans to transform ERP with extended planning and analysis functions in Microsoft Dynamics 365 Finance and suggested actions from Copilot in Microsoft Dynamics 365 Supply Chain Management to better manage open purchase orders.
In addition, the launch event also revealed how organisations like Nestlé, Kodak Alaris, Northern Trust, Centrica, Spark NZ, Domino’s Pizza UK and Ireland, and US-based construction company Suffolk are using these capabilities to improve operations and customers experiences.
“The new release wave introduces a variety of solutions to help marketers and sales professionals use Copilot to deepen their understanding of their target customer base, streamline engagement processes, and push the boundaries in crafting exceptional customer experiences,” said Lamanna.