Amber Hickman |
ServiceNow, an American software company, will integrate its Now Assist solution with Microsoft Copilot.
The firm’s customers will be able to leverage Now Assist’s artificial intelligence-powered workflows with Copilot to improve productivity and connectivity for employees across their organisation.
“At Microsoft, we are committed to helping our customers adapt and thrive in this new age of AI,” said Rajesh Jha, executive vice president of experiences and devices at Microsoft. “Fundamental shifts are transforming productivity for every individual, organisation and industry, which is why our work with ServiceNow is so valuable. The seamless integration of our AI-powered assistants will help usher in improved levels of employee and IT productivity, reduce context switching and ensure easier execution of everyday work tasks, adding to the value of our customers’ technology investments.”
For example, Copilot will be able to hand off employee requests to Now Assist in Microsoft Teams for tasks such as resolving customer support issues or connecting to live agents. Now Assist will also provide answers to questions from users and recommend further actions using contextual data from Microsoft 365, including emails, calendars and files.
The integration will be generally available from autumn 2024.