Alice Chambers |
“One of the most effective ways to accelerate adoption of AI initiatives is by leveraging lighthouse locations to demonstrate feasibility and business impact against high-priority scenarios,” says Sam Murley, general manager of industrial AI and strategic partnerships at Microsoft, in the Winter 2024 issue of Technology Record.
Murley demonstrates the tangible business value of AI to stakeholders with examples from customers like Chi Mei Medical Center in Taiwan, Medline, Coca-Cola’s IT services company CONA Services, Coles Group in Australia, Siemens and Toyota. You can read more about it in our cover story on how AI is having cross-industry impact.
Toyota has built AI agents to answer employees’ questions based on its inhouse design data
Also in our Winter 2024 issue, Nicole Dezen, Microsoft’s chief partner officer, explains how Microsoft and its partner ecosystem is transforming businesses with cloud and AI-powered solutions to enhance productivity, customer engagement and industry-specific operations.
“For every $1 of Microsoft revenue, partners who provide services generate $8.45, and those who develop software make $10.93,” she says.
We also take a closer look at how Microsoft Teams is supporting the modern workplace. Microsoft’s Ilya Bukshteyn discusses the platform’s new features, industry applications and the benefits of a partner ecosystem. We also hear how solutions from 12 technology partners are enhancing the impact of Teams for employees.
In addition, this issue features five industry-specific features, all spearheaded by a Microsoft expert who focuses on the specific challenges and opportunities these sectors will face in 2025 and beyond. For example, Shanthi Rajagopalan, senior director and global head of strategy for worldwide retail and consumer goods at Microsoft, shares how technologies like AI can take in-store shopping experiences to new heights ahead of NRF, which will take place in January.
UK retailer Asda improved its inventory processes with RFID technology from Microsoft partner SML
Elsewhere, Chad Hamblin explains the connection between employee productivity and customer satisfaction in the financial services industry. Indranil Sircar discusses how generative AI, copilots and digital twins can help manufacturers optimise their supply chain operations, while Silvia Candiani explains why cloud-based AI solutions can bring broadcasting into the future. Plus, Eric Basha highlights how AI is democratising public services.
Gamle Oslo in Norway unified its data in Microsoft Fabric so its employees can find information easier to better serve citizens
The Winter 2024 issue of Technology Record also offers a selection of news, interviews, case studies and viewpoints from industry experts. We hope you enjoy the read.