Elly Yates-Roberts |
Software company Verint has released a guide to help enterprises comply with data regulations as they adopt and use Microsoft Teams.
Verint says that “many organisations that would benefit from [Microsoft Teams] are regulated in one way or another” and that these “external regulations, industry standards, and internal policies frequently mandate the capture, storage and monitoring of voice and electronic communications related to the conduct of their business activities”.
To enable this in Teams, Microsoft has announced the general availability of application programming interfaces that allow its partners, such as Verint, to provide policy-based Teams recording solutions. These solutions capture and store data, and enable users to retrieve, replay, tag, and analyse it to strengthen regulatory compliance, reduce the risk of employee conduct, and perform ongoing communication surveillance.
According to Verint, “finding this balance between digital collaboration and regulatory compliance is a continuous challenge for many regulated organisations and, with the rise of remote working arrangements, the need to rethink collaboration compliance has never been more relevant.”
The firm suggests a number of essential capabilities to look for and questions to ask when evaluating these solutions, including:
- How can automated and unified compliance technology help you capture all Teams communications and collaboration? Does the solution work with all the communication modes available in Microsoft Teams calling and meetings – not just voice but also chat, video, screen sharing, and other forms of collaboration?
- How can you simplify the deployment, maintenance and scaling of your recording infrastructure? What delivery models are available and how does the platform support administration and user provisioning?
- What specific security and resilience features should you look for to remain compliant? How can you address strict data sovereignty requirements while maintaining data integrity?
- And how can you best manage, analyse and get value out of your recorded data, in addition to making Teams recording part of your overall compliance and regulatory technology estate?
Visit the Verint website to download Compliance Recording for Microsoft Teams: A Buyer’s Guide.