The Record - Issue 18: Autumn 2020

10 www. t e c h n o l o g y r e c o r d . c om CONT ENT S F I NANC I A L S E R V I C E S COMMUN I CAT I ONS & MED I A MANU FAC TUR I NG & R E SOUR C E S 1 1 4 Supporting creativity AI is enabling creative industries to keep pace with increasing content demands 1 1 8 Ensuring quality of service Firms must proactively address user issues to meet the customer’s needs, says Rob Doucette from Martello Technologies 1 2 0 The effects of bad audio Jesper Kock from EPOS shares how new technologies can improve workplace productivity and well-being 1 2 2 A watershed moment for payments The momentum behind accelerated digitalisation plans must continue if banks are to remain competitive, says Microsoft’s Peter Hazou 1 3 0 Modern accounting in the cloud Gravity Software enabled Weight Watchers of Maine to reduce server costs and access records remotely 1 4 0 Supporting sustainable business Microsoft and its partners are helping manufacturers optimise operations and create new business models 1 4 8 The key to unlocking sustainability Lisa Johnston shares how AVEVA’s digital solutions are helping customers develop connected and sustainable working models 1 5 0 Assisting processes and personnel Melissa Topp discusses how ICONICS solutions are helping manufacturers manage operations AUTOMOT I V E 1 0 6 Intelligent production As supply chains become more complex, automotive manufacturers are using AI and mixed reality solutions to optimise operations 1 1 0 Driving sustainability Sanjay Ravi fromMicrosoft explains how the automotive industry is reducing emissions 1 1 2 The power of data AI, machine learning and a coherent data platform can unlock the value of your data, says Microsoft’s John Stenlake 9 2 Augmented efficiency The US Airforce has increased performance and reduced errors with Taqtile’s augmented reality solution 9 4 Easing the transition to a hybrid ‘future of work’ Many enterprises will allow teams to work in the office, at home or on the go, says BlueJeans’ Paul Scholey 9 6 Revolutionising document management Formpipe and DXC Technology helped Midwich implement Lasernet to improve its brand identity 9 8 Contact tracing for companies William Bain discusses ScaleOut Software’s new offering and how it helps staff track their interactions 1 0 0 Secure remote work People are accustomed to video meetings, but how do organisations ensure employee security? Pexip’s Nico Cormier tells us more 1 0 2 A new age of customer service Microsoft Teams is showing its value in contact centres’ new way of working. Jeremy Payne from Enghouse Interactive explains how 1 0 4 Securing applications in the public cloud With applications being deployed faster than ever, it is important to ensure that they remain safe from attack, says Barracuda’s Chris Hill 1 0 5 Providing strategic value SignUp Software’s Torbjörn Thorsén shares how AP automation can deliver greater business intelligence 1 3 1 How digital behaviours can identify consumers BioCatch’s Mark Elliot explains how financial institutions can distinguish good customers from bad actors 1 3 2 Banking in the digital age Selim Hasan from VeriPark UK explains how Covid-19 has changed the banking experience 1 3 4 Accelerating change in financial services Open collaboration supported by cloud technology can help redefine finance for good, says Finastra’s Denise Parker 1 3 6 Moving payments to the cloud Deepak Gupta explains the success of Volante Technologies’ payments-as-a-service offering 1 3 7 Digital survival in the post- pandemic world Banks will play an important role in stabilising the economy, says Filipe Catalão from ITSCREDIT