The Record - Issue 18: Autumn 2020

108 www. t e c h n o l o g y r e c o r d . c om F E ATUR E an organisation’s workforce. Microsoft Dynamics Remote Assist can enable organisations to over- come the need to have a specialist at every site, which has previously been an unavoidable cost. Instead, a specialist can be in a central location and remotely join a session with a qualified tech- nician towalk through any necessarymaintenance and repair. And by onboarding with an employee during tasks such as these, they can be taught new skills while also performing the operation at hand. Rather than developing these solutions them- selves, Microsoft is providing platforms that its partners can leverage to create efficiencies with their customers. “We work closely with partners to keep them up-to-speed on the latest Azure, Dynamics, and Productivity tools and services,” says Coil. “This allows companies like BlueYonder to build opti- mised supply chain tools for our customers, or Celonis to deploy into customer accounts and look for the ideal process steps.” Another partner making use of Microsoft technology to drive efficiency in automotive supply chains is logistics platform provider C.H. Robinson. The Navisphere Vision platform is deployed entirely on Microsoft Azure and gives “Changes to the frequency at which people use their vehicles may require a change in approach in the future”