The Record - Issue 18: Autumn 2020

133 Powered by QNB Finansabank, Enpara.com was launched in 2012 in response to customer demand for rich and meaningful digital and mobile experiences.The bank deployed VeriPark’s VeriChannel solution to provide customers with a truly omnichannel experience starting with the onboarding process and it has since been expand- ing its offering steadily. After adding a full range of consumer products, the bank launched SME corporate banking services in 2016. The bank’s digital onboarding process contributed to rapid customer growth when it launched. Once SMEs become a customer of Enpara. com, they can use online or mobile banking anytime they want. They can also reach out to a customer representative on the phone in just 30 seconds when they need any kind of support for their banking transactions and they even earn interest while paying salaries to their employees. Enpara.com proves that a fully digital bank, with no physical branches, can build rewarding rela- tionships with customers. As the Enpara.com example shows, offering a smooth and seamless onboarding process is a critical factor in helping banks to successfully attract and retain customers. VeriPark’s Digital SME and Corporate Client Onboarding Solution gives banks the omnichannel capabilities they need to facilitate digital SME customer onboard- ing. Customers can choose mobile and/or online banking channels and enjoy a frictionless and engaging end-to-end onboarding journey. Banks can onboard customers easily, cost-effectively and securely. Selim Hasan is sales director at VeriPark UK VeriPark’s Digital SME and Corporate Client Onboarding Solution can help banks to offer a seamless onboarding experience that will successfully win new customers  F I NANC I A L S E R V I C E S