The Record - Issue 18: Autumn 2020

AU CM FS MR PS RH AU CM FS MR PS RH AU CM FS MR PS RH 174 www. t e c h n o l o g y r e c o r d . c om Episerver Joey Moore, Head of EMEA Evangelism Tel: +44 203 397 4940 joey.moore@episerver.com www.episerver.com Episerver empowers businesses to scale through the most customer-centric approach to digital experiences. Its Customer-Centric Digital Experience Platform features best-in-class content management and robust commerce, both backed by artificial intelligence-powered data and personalisation solutions. The platform has consistently earned industry, analyst and media recognition for its vision, capabilities and customer commitment. Episerver’s mission to empower growing companies to intuitively build customer- centric digital experiences is being realised worldwide, daily. EPOS Jennifer Orzechowski, Head of Americas Marketing Tel: +1 860 510 6343 jorz@eposaudio.com www.eposaudio.com/en/us/enterprise EPOS is an audio and video solution company developing and selling devices for business professionals and the gaming community. Based on leading and advanced technologies, the Danish company delivers high-end audio and video solutions with design, technology and performance as paramount parameters. EPOS is part of the Demant Group – a world-leading audio and hearing technology group. As such, it builds on more than 115 years of experience of working with innovation and sound. With headquarters in Copenhagen, Denmark, EPOS operates in a global market with offices and partners in more than 30 countries. Finastra Jaimie Dunnick, Global Strategic Partner Marketing Lead Tel: +1 407 985 0043 jaimie.dunnick@finastra.com www.finastra.com Finastra is building an open platform that accelerates collaboration and innovation in financial services, creating better experiences for people, businesses and communities. Supported by the broadest and deepest portfolio of financial services software, Finastra delivers this vitally important technology to financial institutions of all sizes across the globe, including 90 of the world’s top 100 banks. Its open architecture approach brings together a number of partners and innovators. Together they are leading the way in which applications are written, deployed and consumed in financial services to evolve with the changing needs of customers. Formpipe Mike Rogers, Director of Sales and Marketing – Private Sector Tel: +44 1223 872747 sales@formpipe.com formpipe.com Formpipe helps businesses manage large quantities of documents through its solution for customer communication needs; enabling the creation and distribution of perfectly designed, brand-rich documents. Formpipe’s graphical interface reduces the time to create documents. Lasernet Connector is built into Dynamics to ensure users can drive all logic and output using standard screens. Formpipe can also handle data from applications such as SAP, INFOR and even legacy systems. Its drag-and-drop capabilities ensure that layout for print and electronic distribution is simple and accurate. Further software innovation facilitates faster enterprise resource planning system upgrades and more effective management of existing legislation and standards. Freshworks Hervé Danzelaud, Head of North America Alliances and Channels Tel: +1 650 421 6007 herve.danzelaud@freshworks.com www.freshworks.com/therecord Freshworks provides innovative customer engagement software for businesses of all sizes, making it easy for teams to acquire, close and keep their customers for life. Freshworks’ software-as-a-service products provide a 360-degree view of the customer, are ready to go, easy to use and offer quick return on investment. Freshworks’ team of over 3,000 employees work in offices across the globe. Geomant Tel: +44 1789 387900 www.geomant.com products@geomant.com Geomant is a well-established, innovative systems integrator and software developer that specialises in delivering amazing customer interactions. The company provides tailored solutions based on its unique portfolio of cloud and software technology. Having been a Microsoft Gold Partner for the past 20 years, Geomant has built up a powerful portfolio of solutions that help drive maximum value fromMicrosoft unified communication (UC) platforms, including Skype for Business and Teams. Geomant can transform the traditional UC working environment into a multichannel contact centre, enabling voice and digital customer interaction. Geomant also supports organisations who need to address compliance or quality management while working on Teams by offering a fully managed recording service that uses market-leading Verint technology. CM RH CM FS