The Record - Issue 18: Autumn 2020

28 www. t e c h n o l o g y r e c o r d . c om MAR K E TWATCH Barracuda Networks has launched a secure software- defined wide area network (SD-WAN) built natively on Microsoft Azure. Barracuda CloudGen WAN can improve network performance and reduce costs for users. The solution runs inside Azure Virtual WAN and Barracuda says that it can “replace costly, inflexible network connectivity circuits, and the entire network can be dynamically sized to match current traffic workload”. “Cloud-native, secure SD-WAN technology, like the new CloudGen WAN service from Barracuda, provides a fast, reliable, and direct path to Microsoft Azure,” said Yousef Khalidi, Azure networking lead at Microsoft. “We’re pleased to collaborate with Barracuda for this new wave of faster public cloud adoption to help our joint customers optimise network performance.” Barracuda Networks launches Microsoft Azure-based secure SD-WAN Upland InGenius offers new customer service integration Upland Software now offers computer telephony integration (CTI) support for Microsoft Omnichannel for Customer Service via its Upland InGenius solution. This integration combines an organisation’s phone system with its Microsoft Dynamics 365 customer information and reporting tools. Upland Software says that “InGenius is ideal for Dynamics phone agents who support a variety of other channels, including email, chat, and cases”. Within the same Microsoft Dynamics window, agents can push work items through Omnichannel, while having easy access to things like phone controls, and one-click case creation through the InGenius user interface. Learn more about Upland InGenius CTI for Microsoft Dynamics Omnichannel for customer service at uplandsoftware.com/ingenius PowerGP Online introduces PowerGP Concierge PowerGP Online has recently introduced its newest program for improved cloud experiences – PowerGP Concierge. This complimentary resource guides new small and mid-sized business customers through PowerGP Online’s accounting software implementation process with a personal liaison who provides clear expectations, formal timelines, detailed itineraries, and continued touchpoints. The company says that “with PowerGP Conceirge, we continue to increase cloud enterprise resource planning standards while providing exceptional cloud experiences that simplify, inform, and delight”. PTC’s latest industrial internet of things solutions platformThingWorx 9.0 will bring seamless integration with the industrial operating standard OPC unified architecture (OPC UA) components that Microsoft contributed to the OPC Foundation, including OPC UA Publisher, OPC UA Twin and OPC UA Global Discovery Server, offering the ability to deliver intelligence and data richness from the edge to the cloud. OPC UA helps integrate the ThingWorx Kepware connectivity solution and Microsoft Azure with ThingWorx, where data models get automatically standardised for simplified solution enablement. PTC’s ThingWorx 9.0 brings expanded options for connectivity