The Record - Issue 18: Autumn 2020

41 organisations on the front lines of the crisis – including governments, healthcare providers, non-profits and educators. We are also focusing efforts to ensure businesses have the digital capa- bilities to maintain business continuity and stabil- ity, while keeping employees safe and healthy. Organisations are using our Return to the Workplace solution to respond to the crisis and prepare for the return to physical work- place locations. For example, Team Rubicon – a natural disaster response organisation – is using Dynamics 365 Marketing and Sales along- side Teams and Power BI to engage its 120,000 volunteers, manage communications and streamline its Covid-19 responses across the US. Earlier this year, a consortium of major UK industrial, technology and engineering busi- nesses came together to produce medical ventilators for the UK’s National Health Service. Through the power of HoloLens, Teams and Dynamics 365, they produced the ventilators in weeks, instead of months. We are also actively engaging with retailers to help the recovery of the sector, which has been impacted in terms of production, supply chains, distribution and storefronts. Using Dynamics 365 Commerce, our field teams are proactively working with consumer-facing businesses to optimise omnichannel commerce capabilities and enable seamless transactions across online and mobile platforms. Looking forward, many organisations are tak- ing a close look at how they fundamentally do business and reassessing their business models to be more resilient and relevant to customer needs. We’re working closely with organisations to empower everyone with technology to deliver value and profitability faster, make more impact- ful decisions and gain insights to set a clear course for the future, and empower a culture that can adapt, innovate and grow with bound- less agility. We are providing a blueprint to help businesses evolve – what we call ’tech intensity’ – to streamline the adoption of technology that helps you build your digital capacity to drive better business outcomes. Our goal is to help organisations democratise innovation and workflows that accelerate trans- formative experiences and ensure products and services are relevant to the needs of customers today, while providing technical professionals with the tools to customise solutions for the toughest business challenges. We asked a selection of Microsoft partners about how they are working in the Dynamics 365 space and driving positive outcomes in enterprise and the public sector Partner perspectives “ClickLearn enables Microsoft partners to ensure user adoption by delivering superior training for all Dynamics platforms including Dynamics 365. In Dynamics 365 migration and implementation projects, training strategies are often overlooked. With adoption always being a challenge, having dedicated learning development resources can seem like a luxury. However, not planning for training and documentation has a direct effect on the user adoption. With ClickLearn, you can easily produce training content in seven different formats to support a full learning experience in Dynamics 365. Record your processes and with a single click, produce a complete e-learning portal in 45 languages with step-by-step instructions, virtual assistance, e-learning and process videos. Our Replay feature makes it possible to turn each new Dynamics update into an opportunity to quickly onboard the latest Dynamics features, empowering users to achieve expected benefits and organisational objectives.” “We are a Microsoft Dynamics 365 Silver Partner offering sales, use, and value-added tax technology for a wide range of Dynamics platforms. No matter which Microsoft Dynamics 365 product you are using, we have a robust and comprehensive tax solution that covers all of your tax needs, including sales tax, consumer use tax, VAT and returns. Grow your business confidently and reduce compliance risk with our tax technology and services. We cater to a variety of industries and have a proven track record of handling even the most complex tax challenges to help you save time, effort and risk. We partner with Microsoft Dynamics 365 for speed and accuracy in sales, use and VAT. As your company grows and evolves, you can rest easy knowing you’re handling tax with a trusted solution that ensures tax compliance and accuracy.” Ann D’Emilio Channel manager at Vertex Michael Randrup Managing director at ClickLearn