The Record - Issue 18: Autumn 2020

67 “Efficient and empowered workforces have never been more important – particularly for organisations experiencing greater demand due to providing aid, education and healthcare services during the global pandemic. Episerver works with Microsoft in multiple ways to deliver efficiency for mutual customers who need to keep their websites running at peak performance. Companies in frontline industries with historically high website visits due to Covid-19 have switched to Episerver on Azure nearly overnight to ensure business continuity. With the Episerver Customer-Centric Digital Experience Platform residing in the Azure cloud, unplanned downtime is virtually eliminated, and sites operate at their full potential 99.99 per cent of the time, according to a new Forrester Total Economic Impact of Episerver study. Episerver has also added the Microsoft Healthcare Bot service to our digital experience platform offering, helping healthcare organisations respond to enquiries, screen patients and free up critical care resources.” Download the full study. “Like many organisations, Enghouse has had to completely virtualise its operations due to Covid-19. We were perhaps better placed than many, as a provider of cloud-based software and services for customer interaction management. Microsoft has been an integral part of our own internal cloud strategy for some time. We have leveraged Office Communicator, then Skype and now Teams as part of our internal and external unified communications strategy, alongside Office 365 and Azure. As a Microsoft Gold Partner, all of our products and solutions are compatible with Microsoft and we’ve been a leader in Teams and cloud-based contact centres for several years. As organisations increasingly look to automate, digitise and virtualise their customer experience, requirements for a tight relationship between customer experience platforms, office apps, video, collaboration, security and the cloud have all increased. This has made the need to work with accredited and certified partners all the more important.” “The Microsoft Power Platform gives organisations a powerful new way to create stable, secure and easily maintainable apps that interact with the rest of their Office 365 digital workplace. By combining tools like Power Apps and Power Automate with longstanding platforms like SharePoint Online, it’s now possible to bend Office 365 to meet every organisation’s unique needs. At CompanyNet, we’re helping businesses streamline their processes using this superb new technology. Power Platform enabled us to streamline a manufacturing business’s sales enquiry system, simplifying the process and making it accessible from any device. At the more complex end of the scale, we created a comprehensive catering management solution for a major British sporting events organisation using a combination of Power Apps, Power Automate and SharePoint. It’s increasingly clear that apps built on Power Platform will be a major force in business, driving efficiency and ultimately empowering ordinary users to get more done.” Justin Anovick Chief product officer at Episerver Jeremy Payne Vice president of marketing and alliances at Enghouse Interactive Taras Young Marketing manager at CompanyNet