The Record - Issue 18: Autumn 2020

68 www. t e c h n o l o g y r e c o r d . c om Alex Burton Product vice president at Nintex Hervé Danzelaud Head of alliances and channels, North America at Freshworks Peter Hobor Chief technical officer at Geomant “Keeping employees engaged and secure is an eternal challenge – doubly so when they are spread across remote workspaces due to the global pandemic. Freshworks is partnering with Microsoft to bring to market technology solutions that enable employees to perform their jobs effectively. For example, we integrated our Freshservice IT helpdesk solution with Microsoft Teams to enable employees to request IT services and support within the app. The solution also features the Freddy AI bot, so employees can quickly get answers to questions. While we are all remote, Freshworks is also helping customers optimise their sales and customer support functions via omnichannel solutions integrated with the Microsoft Office suite. As such, the pressure on live agents is reduced, leading to better productivity. Currently used by over 150,000 clients over the world, Freshworks’ suite of 13 services, including Freshdesk, Freshsuccess and Freshworks 360, helps to seamlessly integrate the technical requirements of the customer journey and enhance both the client and partner experience.” “The world has changed dramatically in the past few months. Due to the global health crisis, many people are working remotely for the first time. Our customers have had to quickly shift focus and support users who need to stay connected from new locations and devices. In many cases, that meant quickly giving customers remote access to their corporate desktops and important applications, so that they can be productive immediately and do not need to wait to acquire new hardware or to redirect internal capacity. Henson Group, like many other companies, has been using Windows Virtual Desktop built on Microsoft Azure to quickly provision and scale virtual desktops and applications faster than was previously possible. In fact, our employees are just as productive using Windows Virtual Desktop as when using physical desktops while working from home.” “Built on Microsoft Azure, the Nintex Process Platform helps global workforces drive results and meaningful change with easy-to-use and powerful digital process automation software. In fact, thousands of customers like Hillphoenix, Lands’ End, and SUEZ Water Technologies & Solutions have run millions of automated processes every month since Nintex for Office 365 launched in 2013. This level of automation saves an organisation an average of two minutes of time with every automated workflow – saving over 26 years’ worth of time for organisations every month.” “Being a Microsoft Gold Partner, it was natural for Geomant to be an early adopter of Microsoft Teams. We introduced the platform very early on in our organisation and used it to streamline communication and manage projects and product development. This internal adoption was completed before Covid-19, enabling us to continue to operate smoothly. It also provided us with a live example of how our customers could also transition their collaboration to the cloud to combat the work- from-home challenge. Cloud was always our focus in product development. Our Buzzeasy Customer Interaction Platform natively built on Azure gives a reliable, scalable basis for organisations to succeed through effortless customer interactions even during the pandemic. With our Microsoft-based platform, we are helping our customers leapfrog steps in their digital transformation journey and transition their customer interactions faster to digital and social channels and manage long waiting times in their contact centres.” COV E R S TOR Y