The Record - Issue 18: Autumn 2020

70 www. t e c h n o l o g y r e c o r d . c om “Covid-19 has significantly impacted how companies operate and it’s unlikely that we will ever completely revert back to the old business model where everyone worked in the office full time. Consequently, organisations need to ensure that they have all the right tools in place to recreate an office-like environment for their employees, regardless of where they are working – both now and in the future. CloudCall has used its expertise as a communications solutions provider to develop a brand-new, first-of-its-kind, solution for companies through integrating with Teams. With this solution employees can use Microsoft Teams and a customer relationship management (CRM) system together to contact both their colleagues and their existing or prospective clients. CloudCall for Teams is our exciting new solution which provides employees with direct access to their organisation’s CRM system from within Teams, allowing them to easily find contact information for their clients and immediately initiate voice, video or SMS chats. This is a whole new experience for our customers. It will simplify employee collaboration, particularly while working remotely, and will significantly boost efficiency and productivity.” Paul Clark Chief technology officer at CloudCall “The Microsoft Azure cloud and the suite of Azure IoT services, such as Azure IoT Hub, provide the elastic, feature-rich computing platform our ScaleOut Digital Twin Streaming Service needs. With this cloud platform, we can offer comprehensive yet cost-effective stream processing with integrated real-time, aggregate analytics and visualisation to our customers. Whether they are tracking a fleet of vehicles, a large deployment of healthcare devices, or a population of e-commerce shoppers, our customers can benefit from breakthrough capabilities for analysing thousands of data sources and maximising situational awareness in their complex, live systems. The Azure cloud’s scalable computing power enables our streaming service to keep up with fast-growing workloads while allowing our customers to avoid the high cost and management headaches of on- premises deployments. Microsoft’s tool chain for continuous development and integration lets us easily and reliably deliver new features to meet our customers’ evolving needs.” “It is easy to relate to Microsoft CEO Satya Nadella’s comment about digital transformation during the company’s recent Inspire conference. Not only have we seen two years’ worth of digital transformation happening in two months, but we have also witnessed a massive cultural change in how businesses envision their future. This happens both from the workplace and from the employee’s point of view, as well as from how business is going to be conducted. Many organisations, both private and in public sector, have found that enabling workers where they are through being flexible in physical location requirements have led to increased employee satisfaction and improved efficiency. Mix in the fact that leading analysts find that a remote workforce will be a part of most organisations’ futures, and it should be a given for most businesses to start with enabling optimised remote meeting experiences.” Anders Løkke Senior director of strategic alliances at Pexip William Bain Founder and CEO of ScaleOut Software