The Record - Issue 18: Autumn 2020

75 members doing this as just a portion of their overall responsibilities.” Ascensus has had a custom help link embedded within its CRM environments so that users can engage with the portals and libraries. Training courses have also been embedded within the CRM so users can click on the help icon and go straight to the ClickLearn portal. “Any time users have a question, they can directly source training which we’ve designed specifically to support internal business pro- cesses,” says Madden. “We’re quickly evolving to a self-service training experience to minimise the need for in-person troubleshooting or ser- vice tickets every time there’s a routine question, training need, or new onboarding. The company’s Learning and Development team is also engaging with the ClickLearn solu- tion to help with training initiatives. “Initially when we engaged with ClickLearn, it was solely on the Microsoft Dynamics side to help our CRM program,” says Madden. “Now, given the internal success that we’ve had, other teams are also working with ClickLearn so we can extend the offering across the enterprise and to our external partners in the future. “We’re beginning to work with web application connectors, the Microsoft Office and Windows connectors, and deeper within the Microsoft Dynamics platform such as Power Apps and Power BI solutions. In my opinion, this solution will continue to quickly grow and enhance our training delivery in an evolving world that is now more than ever stressing the need for intuitive training experiences to support a geographically diverse workforce. Find out more at clicklearn.com/go/ztPKqNRK