The Record - Issue 19: Winter 2020

11 1 2 0 Empowering public health services Microsoft’s David Rhew shares how technology can improve virtual care and accelerate the distribution of a Covid-19 vaccine 1 2 8 Healthcare innovation Many organisations are using Microsoft technologies to improve healthcare delivery and quality, says Microsoft’s Sally Frank 1 3 0 An end to paper-based healthcare CCube Solutions helped an NHS Trust give clinicians instant access to medical records 1 3 1 Cloud-enabled healthcare Avtex is using the Microsoft Cloud for Healthcare to help organisations engage patients and deliver care 1 3 2 The virtual advantage Telehealth services are essential to deliver safe patient experiences, according to Pexip’s Anders Løkke 1 3 4 AI-rich healthcare Nuance Communciation’s Diana Nole shares how virtual consults are changing medical care delivery 1 3 5 Digital healthcare: myth or reality? Legacy processes cause problems. CCube Solutions’ Vijay Magon says digital transformation is the answer 1 3 6 Smart tickets for a smart city The Finnish city of Turku has modernised public transport using PayiQ’s mobile ticketing solution 1 3 8 Transforming retail landscapes Retailers must reimagine their operations if they want to stay competitive 1 4 3 Expediting point of sale OneView Commerce’s Abhijit Killedar says retailers should implement a headless framework to meet customer expectations 1 4 4 Securing success PetSmart’s cloud migration has enabled the company to manage the challenges of the past year 1 4 5 A selection of Microsoft partners operating across all business sectors R E TA I L & HOS P I TA L I T Y PUB L I C S E C TOR F E ATUR ED PAR TNE R S 1 5 2 THE L A S T WORD Capgemini’s Carlos Salta outlines how digital technologies have empowered banks to serve customers in 2020 78 108