The Record - Issue 19: Winter 2020

16 www. t e c h n o l o g y r e c o r d . c om MAR K E TWATCH Enghouse Interactive is offering a 30-day free trial for customers to test its contact centre solution for Microsoft Teams. Communications Center is a fully- featured omnichannel contact centre solution which includes customer self-service and interactive voice response, queuing and routing, and delivery of calls to Teams clients on agent desktops. The combination of Teams with the Enghouse Interactive Customer Experience (CX) portfolio aims to create an easy-to-use, highly flexible and cost-effective contact centre that enables organisations to deliver a premium experience to all users. Request a trial at enghouseinteractive.co.uk/microsoft/ microsoft-teams/. Automation software provider ICONICS has made all sessions from its Connect 2020: Digital Transformation Solutions for a New Normal virtual event available on demand. Visitors to iconics.com/Connect2020 can view multiple keynotes and sessions to help understand the potential of digital transformation software solutions. The on-demand videos range from visionary keynotes to forward-thinking roadmaps, as well as industry-specific presentations from subject matter experts, relevant case studies and exciting product demonstrations. ICONICS also plans to hold its anticipated Worldwide Customer Summit, “Transform 360”, on 4-7 May 2021 at Foxwoods Resort Casino in Mashantucket, Connecticut, USA. Read ICONICS’ feature article on page 116. Aztute launches public health solution Enghouse Interactive offers trial for contact centre for Teams Connect 2020 virtual event now available on demand Aztute has launched a global solution to help public health agencies worldwide combat the challenges presented by health crises like Covid-19. The solution connects agencies with communities, businesses and healthcare systems to detect, prevent, respond to, and recover from public health emergencies. “Aztute’s mission is to save lives and help the economy recover quickly from public health crises through data-driven decision-making,” said Sammy Wahab, CEO and founder of Aztute. Built on the Microsoft Cloud for Healthcare, the Aztute platform leverages artificial intelligence insights to predict risk, help organisations make more informed decisions and accelerate responses. The solution’s Command Center provides agencies with new capabilities in active monitoring, surveillance, compliance and communication, accelerating safe and rapid recovery from public health crises.