The Record - Issue 19: Winter 2020

99 F I NANC I A L S E R V I C E S back-office systems, employees can quickly and easily look up customer account information. This empowers bank tellers to remotely execute efficient transactions, such as loan origination, account origination and transfers. Relationship managers and advisors can also use it to provide friendly and personalised financial planning services, all while working from home. Meanwhile, a customer relationship manage- ment solution like VeriTouch makes working from home even more convenient for employ- ees. Its unified front end consolidates the user interface of all banking functionalities into one application – with one login and one navigation menu. Empowered by standardised processes and guided selling tools, employees can continue serving customers efficiently, make personalised recommendations and deliver relevant and dif- ferentiated offers wherever they are. Digital banking used to be a matter of per- sonal convenience, but now it’s also a part of employee safety. By implementing VeriChannel, an omnichannel delivery solution, banks can offer their customers convenient banking ser- vices without the need for physical interaction. They can engage with customers through their preferred channels whether it’s online, mobile, via a video call or a contact centre, all without losing the human touch. Although some customers and employees may be longing for banking to return to “normal”, others are finding it difficult to imagine going back to how things were. It’s likely that some traditional ways of banking will (and probably should) change for the better. Many banking leaders are realising that their teams can do much of their work productively at home. For the foreseeable future, we are all going to have to live and work with some form of phys- ical distancing. VeriPark has the digital banking solutions to ensure a bank’s employees can work from home, stay safe and be available to meet the needs of their retail and business customers. Wim Geukens is managing director at VeriPark Europe