The Record - Issue 20: Spring 2021

117 PUB L I C S E C TOR “Decisions integrates with Microsoft Teams to drive a transparent process for virtual public meetings. Building on Teams’ capabilities, Decisions offers two notable additions that ease the transition to remote meetings for municipalities and councils. Vote Now is the only solution for enabled and simplified voting that allows users to cast and record their vote through a secure and orderly process in Teams. The second is an extended hand raise feature, called Speak Now, that lets elected officials virtually signal that they wish to speak, in addition to offering options to respond to the current speaker or request a recess. Decisions is built entirely into Office 365, which further enables the full cycle digitisation of meetings, including paperless meeting packs and electronic signatures. Decisions works in combination with Microsoft Teams to power a more democratic process.” “With a large portion of our workforce, including elected officials, working remotely, the City and County of Denver had to develop and roll out new technologies at breakneck speed. These technology advances help connect the public with government leaders and internally connect city employees. We have shifted most public- facing meetings to virtual platforms. As a result, we have seen higher attendance since the ease of accessing meetings has reduced other potential barriers previously associated with in-person meetings. And while meetings will eventually return to normal, the requirement for providing them online will remain in place. We’ve also used technology like Microsoft Teams and Nintex to take these operations digital. Internally we have used Nintex Forms and Nintex Workflow to process Covid-19 symptommonitoring across our approximately 13,000 employees. This has allowed city employees and the public they interact with to remain safe during the pandemic.” “Davyn is leveraging Microsoft Azure, Power Platform and Dynamics 365 for Customer Service to deliver citizen-focused solutions. Given the pandemic, the first approach is to deliver contactless service through online portals. Users can sign in, see their data and transact from the comfort and safety of their homes. For cases where in-person service is still required, we assist with improved efficiency and reduced waiting times through online booking and capacity management processes. Less time spent in a branch office with fewer people results in lower transition risk while also providing better customer service. Information workers can see all relevant customer information from a single 360-degree view including communication history, photos, documents, relationships, and change history. Integration to biometrics allows them to identify people quickly and easily. Customers can also identify themselves at a kiosk with a fingerprint or iris scan which opens the door to interesting in- branch self-service options.” Evan Pfaff Digital Transformation Engineer at the City and County of Denver Derrick Villeneuve Director of Strategy at Davyn Jørgen Solberg Founder and CEO of Decisions