The Record - Issue 20: Spring 2021

9 CONT ENT S 5 WE LCOME 1 4 MAR K E TWATCH Th e latest news from Microsoft and its partners, including the new Microsoft Mesh 4 0 COV E R S TOR Y Achieving sustainability together Microsoft is making progress in its sustainability goals and is helping partners and customers follow suit 4 8 Optimising dialogue management Anywhere365 and Microsoft Teams are improving how organisations manage customer interactions 5 0 Survive and thrive Giacom’s Mike Wardell discusses the importance of partnership and AI in business survival 5 1 A future-proofed business EG used Nintex to automate paper-based processes, saving time and preparing the firm for cloud migrations 5 2 Gen Z and the role of the office Sharp’s research highlights changing expectations of the post-pandemic workplace 5 3 Security for efficiency and efficacy Mimecast’s Jules Martin explains why integration between security platforms is essential to ensure business cybersecurity 5 4 Automation is key to attracting talent Employers must prepare for a shift to more remote and hybrid working. Dustin Grosse from Nintex shares why 5 6 Embracing change Konica Minolta has repositioned itself to deliver digital workplace solutions that meet the needs of its customers 5 8 From business critical to mission critical Teradici’s John McVay shares how virtual desktops in the cloud are solving business continuity challenges 5 9 Why RPA is vital for business success Robotic process automation will be essential for future business recovery and resilience. Metafile’s Alyssa Putzer tells us more 6 0 Securing the remote-working world Jason Hribar from Maureen Data Systems shares how the firm ensures the security of remote working environments for its customers 6 2 Shifting cloud networks into hyperdrive Barracuda’s Anne Campbell explains why organisations are facing growing constraints when it comes to cloud access 6 3 Testing success in skills validation Organisations can use performance-based testing to ensure programmes produce better results. Corey Hynes from Learn on Demand Systems shares how 6 4 A new age for training CraneMorley’s Nicholas Berger shares how firms are using Microsoft Dynamics 365 Guides and Remote Assist for remote collaboration and training 6 5 Clearing the way to secure cloud integration Barracuda’s Chris Hill shares how SD-WAN solutions can address the networking and security challenges of the cloud 6 6 Beamforming in the hybrid workplace Good audio technology can be the difference between an effective hybrid working environment and a frustrating meeting room experience. Jesper Kock from EPOS elaborates 6 8 Video meetings: curse or blessing? The vast number of video conferencing products is causing problems among users. Pexip has a solution 7 0 Trust in cybersecurity ThreatLocker is helping customers understand and improve their security environments and practices 14