The Record - Issue 21: Summer 2021

11 1 3 2 New levels of citizen engagement Microsoft’s Julia Glidden shares how Microsoft and its partners are enabling change in how governments serve their communities 1 3 7 The promise of AI Nuance Communications’ Jared Pelo explains how the firm’s AI-powered solution is transforming healthcare administration 1 3 8 The female founders Microsoft is supporting the women who lead healthcare start-ups to transform the industry 1 4 0 A supportive growth strategy iNova Pharmaceuticals uses Nintex to scale its business and expand its brands and geographic reach 1 4 1 Seamless and trusted city services Microsoft Azure can improve the user experiences of mobile applications that provide city services. PayiQ’s Mika Rytkönen shares how 1 4 2 Crisis collaboration Hexagon’s Kalyn Sims discusses the firm’s collaborative workspace and how it delivers new levels of coordination 1 4 4 Driving customer loyalty Microsoft’s Naveen Tadepalli outlines how analytics, AI and more can help retailers deliver personalised omnichannel experiences 1 5 0 Rethinking retail Microsoft’s Rody Senner says mixed reality can enable a better shopping experience while reducing operating costs 1 5 3 The power of personalisation Adobe’s Michael Klein outlines how retailers can successfully implement personalisation at scale to boost customer loyalty and drive sales 1 5 5 Delivering data health to retailers Andy Smith shares how Talend is helping customers understand the value of using data to make decisions 1 5 7 A selection of Microsoft partners operating across all business sectors R E TA I L & HOS P I TA L I T Y C PG PUB L I C S E C TOR F E ATUR ED PAR TNE R S 1 6 4 THE L A S T WORD Blake Morgan shares how digital transformation is helping enterprises to deliver the best customer experiences despite the pandemic 1 1 8 Digitally driven value Digital transformation is enabling manufacturers to create business models that keep them ahead of the competition, says Microsoft’s Colin Masson 1 2 4 Connecting data, AI and human insight AVEVA’s Kim Custeau discusses why advanced performance intelligence solutions are critical differentiators for industrial businesses 1 2 6 Why hybrid working is the future Microsoft Teams is keeping manufacturers operational. Synergy Technical’s Rohana Meade shares how 1 2 8 Choosing a new normal ICONICS can help manufacturing organisations determine their future operational models, says Melissa Topp 1 2 9 The next industrial revolution According to Augury’s Saar Yoskovitz, insight-driven manufacturing uses automated insights to make better decisions 1 3 0 Reaching customers however they prefer Solgari is helping manufacturers benefit from all-channel communications. Vance Harris tells us more 1 3 1 Reliable production Frito-Lay is using Augury’s Machine Health solution to reduce machine downtime and boost productivity MANU FAC TUR I NG & R E SOUR C E S