The Record - Issue 21: Summer 2021

29 Decision makers have more access to data than ever before. However, new research from Talend has found that 36 per cent of executives say most of their decisions are not based on data. Despite years of investments in data infrastructure, 78 per cent of executives say they face challenges using their data. To launch a successful data strategy, organisations require data health to create and maintain corporate information standards. Talend envisions data health as a system of preventative measures, treatments, and a supportive culture for intelligent, quantifiable, data-based decisions. Talend’s Data Fabric provides data integration and governance capabilities to actively manage the health of corporate information. Read the full research at www.talend.com/ about-us/press-releases/data-health-survey/ Businesses are struggling under data deluge, says Talend Solgari launches WhatsApp integration for customer communication Solgari has launched a new WhatsApp integration for its Microsoft Dynamics 365 All-Channel Communication solution. The new feature will enable Solgari customers to reach the over two billion active monthly WhatsApp users via Solgari Converse, the firm’s all-channel endpoint solution, across all business functions and from anywhere in the world. “Solgari’s all-channel solution is designed to make it easy for customers to choose what channel they want to use, and we have now made WhatsApp available for customer service and conversations alongside all the other channels as a fully integrated solution,” said Vance Harris, chief technology officer at Solgari. Intellect Design Arena launches iKredit360 Banking solutions provider Intellect Design Arena has launched iKredit360, a credit platform exclusively designed for financial institutions. With a composable and cloud-native platform, iKredit360 converges financial offerings such as credit products, cards, payments and banking services to create integrated user journeys across the financial ecosystem. E-commerce players, financial institutions and non-bank financial institutions can leverage this platform to curate credit experiences for their consumer and commercial segments. Rajesh Saxena, CEO of Intellect Global Consumer Banking, said, “The game has shifted beyond lending and lending products. The foundation for creating personalised and curated customer experiences is a technology where the building blocks and APIs play a central role.”