The Record - Issue 21: Summer 2021

82 www. t e c h n o l o g y r e c o r d . c om A receptionist’s best friend G I J S G E UR T S : ANYWHE R E 3 6 5 The Anywhere365 native Attendant Console for Microsoft Teams empowers receptionists with the functionalities and information they need to work productively and handle customer calls efficiently “ The Attendant Console delivers the best call experience to suppliers, customers and co-workers” V I EWPO I NT R eceptionists play a crucial role in every organisation. They serve as a vital link between the business and its customers, suppliers and partners, facilitating conversations and ensuring that all queries and complaints are handled quickly and courteously. As the first point of contact, they also have a significant impact on how the enterprise is perceived externally. Businesses only have one chance to create a great first impression, so it’s essential that they empow- er their phone operators and contact centre staff with the tools, technologies and information they need to handle every incoming call flawlessly. This is particularly important now that a grow- ing number of receptionists are working remote- ly and depending on technology to enable them to resolve queries independently or contact their colleagues with the touch of a button. Launched early 2021, the Anywhere365 Atten- dant Console for Microsoft Teams is a powerful and intuitive telephone operator solution with intelligent features that enable fast and flawless call management. The browser-based applica- tion is the first-ever native Attendant Console for Microsoft Teams and is hosted on the cloud to ensure that it can be accessed from anywhere at any time via any web-enabled device with an internet connection. Receptionists simply need to sign into their Microsoft account, then they have instant ac- cess to a call screen with an easily navigable and customisable layout. Our goal is to provide them with as much relevant information as possible on a single screen. Consequently, one section of the screen shows the queue of incoming calls, while another provides a comprehensive directory of all the employees at the organisation. By clicking on an employee’s profile, the receptionist can see a photo of the person, as well as critical infor-