The Record - Issue 21: Summer 2021

83 mation relating to their job role and department, phone numbers, email address, contact notes, current availability, and more. In addition, receptionists can pin various widgets – from both Anywhere365 and third parties – to another section of the screen to pro- vide them with the contextual information they need to better understand a customer’s query and quickly identify the colleague who would be best equipped to help them resolve it. For example, they could use the Microsoft Dynamics CRM or call notes widgets to view a history of the cus- tomer’s interactions with the company, or they could use a calendar widget to determine when a colleague will next be available to speak with the customer. Other available widgets include Twit- ter, company websites, Google Maps and more. The Attendant Console also offers a drag-and- drop feature to enable receptionists to seamlessly transfer calls to the most relevant person, along with a note detailing what the customer would like to discuss. If a colleague does not answer the call, the receptionist can instantly generate a call-back reminder. Our development team is constantly stretch- ing the boundaries of the Attendant Console by integrating new features and functionalities to boost user productivity and ensure receptionists deliver a seamless service to customers. Conse- quently, we are confident that just as our flagship product, Dialogue Cloud, has vastly improved how customers manage dialogues in contact centres and internal service desks, our Attendant Console will drive significant efficiencies in their reception attendant operations. We are receiving great feedback on the user-centric design and ease of use. The Atten- dant Console truly delivers the best call experi- ence to suppliers, customers and co-workers and we know it will quickly become the best friend of receptionists everywhere. Anyone can start a free 30-day trial to find out for themselves. Gijs Geurts is CEO of Anywhere365 Users can access all of the information they need to handle customer calls via one screen