The Record - Issue 21: Summer 2021

91 “We have seen a pattern that engagement in a recurring meeting deteriorates when administra- tors or team leaders do not make changes to the agenda or the way the meeting is run. “The numbers are telling us that, if you have a standing meeting series like this, you must make regular changes to the way you run them to ensure everyone gets the most from them. You need to keep things fresh to keep people engaged.” Customers are already using the Meeting Engagement Score and have noticed its benefits in boosting participant engagement and energy within the meeting, which is also improving decision-making and productivity. “Overall, we’re seeing that this score is chang- ing behaviour,” says Solberg. “By using the Decisions tool, people are coming to meetings more prepared, which enables better conver- sations around the topics under discussion,” says Solberg. “Our customers are also telling us that it’s a great tool to give administrators new insights so that they can, for example, send out an extra notification to get people onboard ahead of time.” With increased numbers of employees work- ing from home during the Covid-19 pandemic, many may have become accustomed to using their computer during meetings for other tasks – something that would not be possible during in-person interactions. “This new working environment has caused meeting habits to change,” says Solberg. “Because of this, we are working on a strategy to use arti- ficial intelligence (AI) to understand meeting culture and these habits. “I think there is a risk now that meeting culture in general is deteriorating because of this hybrid and remote set-up. When we can ‘hide’ behind our screens, we don’t have that social pressure to be present and ultimately it affects the output of the meeting.” Through its new AI-based strategy and Meeting Culture.AI platform – which it plans to launch in 2021 – Decisions aims to help its users improve their behaviour around meetings. “For example, it could give you insight into your own behaviour at meetings, and how you can improve your multitasking or follow-up procedures,” says Solberg. “It’s not just about being productive. It’s a smart platform for driv- ing organisations towards a better meeting cul- ture overall.”