Technology Record - Issue 22: Autumn 2021

109 Walgreen’s cloud roadmap and early successes are already visible. It is now able to create many new customer journeys using a wide range of cloud services. Another example of this three-horizon approach is from the National Railway Company of Belgium (SNCB). Faced with the prospect of the Belgian government opening up railways for private players, the organisation decided to char- ter a new digital journey for itself. They realised that new railway players may bring in better cus- tomer experiences, so now was the time for them to transform into a digitally powered transpor- tation provider. SNCB adopted Azure with TCS and Microsoft and created an innovation board to reimagine business innovation. It kept its sys- tems focused on customers and employees at the core of its innovation and designed new apps for passengers and drivers. By implementing these technologies and partnerships, SNBC was able to better inform its passengers and reduce paper use. Going forward, the organisation hopes to use artificial intelligence to further improve on its three-horizon initiatives. As we look forward to the ebbing pandemic, a purpose-led set of large enterprises ready to focus beyond economics will be extremely refreshing for the future. For enterprises seek- ing to transform themselves using the power of the cloud, now is the time to design their three-horizon journey. Siddhartha Gupta is global head of application modernisation on Azure for Tata Consultancy Services’ Microsoft Business Unit Find out more at: www.tcs.com/company- overview/driving-purpose-led-growth