Technology Record - Issue 22: Autumn 2021

169 PUB L I C S E C TOR Rashesh Mody Senior Vice President, Monitoring and Control Business at AVEVA “Cities across the world have been thoroughly tested by the pandemic, but one urban solution has more than proved its worth. The smart city has delivered tangible and intangible returns on investment over the past year. Most visibly, smart infrastructure has helped cities navigate the pandemic. India, for example, has been at the frontline of the recent crisis. At Nava Raipur, the new capital of the central state of Chhattisgarh, all areas of city governance are integrated into a single, integrated command and control center (ICC), powered by AVEVA Unified Operation Center (UOC) and delivered over Microsoft’s Cloud portfolio. We call this operational resilience solution the ‘City in a Box’. Over the lockdown, AVEVA’s ICC systems were Nava Raipur ’s digital backbone, providing real-time updates about urban activities for administrators, supporting affected citizens and keeping services humming. Less tangibly, but no less importantly, the UOC gave civic officials peace of mind to deal with the escalating crisis.” “The current pandemic has forced more Russian cities to develop cashless payment systems in public transport by adopting mobile applications, where the only payment touch base for passengers is their own smartphone. As a result, in 2021, PayiQ has launched four applications for the cities of Ryazan, Samara, Cheboksary and Ekaterinburg, and introduced them with digital top-up transportation cards. Passengers are eagerly adopting new palm-held technologies while transport across the country is experiencing a tremendous move from cash- and card-reading machines towards mobile ticketing, virtual cards and Face ID payment. PayiQ is applying its expertise to offer technologically advanced solutions for the smart cities and more convenient passenger service across the globe.” Elena Lipchenko Regional Director of Russia at PayiQ Peter Durlach Chief Strategy Officer at Nuance Communications “Healthcare has always been a cornerstone of urban infrastructure. Smart cities have to incorporate healthcare, too, of course, but not in the traditional manner. Health systems in smart cities must be equipped to keep up with a digital, connected society. Nuance’s healthcare technology, like its patient engagement solutions, was built on decades of healthcare expertise and award‑winning artificial intelligence to make healthcare systems ‘smart’. These solutions power the modern digital front door to digitally capture patient journeys, from beginning to end, across all touchpoints. This ability not only ensures healthcare systems can keep up with digital expectations from patients, but also enables them to remain resilient and flexible amid change. With Nuance, the digital, connected society can enter the world of smart cities, confident that their healthcare can keep up.”