Technology Record - Issue 22: Autumn 2021

30 www. t e c h n o l o g y r e c o r d . c om MAR K E TWATCH Logicalis research shows CIOs leading move towards digital workplace Logicalis, an international IT solutions and managed service provider, has commissioned research involving more than 1,000 chief information officers (CIOs) worldwide into how the role has changed and shifted through the pandemic and what their businesses need to fully support employees and customers. The results show that the role of the CIO has moved away from day-to-day management and into spending more time on innovation (79 per cent), productivity (62 per cent) and strategic planning (77 per cent) to determine how technology can bring the organisation and its customers closer to achieving their business objectives. Over 73 per cent of CIOs state that the importance of customer experience has increased and over 81 per cent of CIOs believe their focus on redefining the customer experience will grow in the next five years. ClickLearn launches new version of Attain ClickLearn has launched a new version of its software, used by more than 200,000 people around the world. ClickLearn Attain comes with more than 200 new features and improvements and a revamped user experience. This new release is designed to provide an easier way to create documentation and training materials in a wide variety of formats and languages and plays a pivotal role in ensuring successful user adoption of Dynamics 365 implementations. The localisation component has been completely updated to provide greater ease of use and maintenance. ClickLearn is designed to ensure the quality of implementations by integration with Dynamics applications, providing an instant replay that automatically updates content with each new version of Dynamics 365.