Technology Record - Issue 22: Autumn 2021

71 and the customer experience is reimagined as an integral piece of the puzzle. Versapay’s collaborative accounts receiva- ble platform bridges the gap – and effectively transforms AR – by automating core tasks and connecting you with your customer through a shared portal where both parties get access to the same information: invoices and supporting documentation, disputes and ongoing conversa- tions, payment histories, and more. By emphasising the importance of – and encouraging – collaboration, Versapay empowers AR teams to build stronger customer relation- ships, which leads to massive gains in efficiency, accelerated cash flow, and exceptional customer experiences. Digitisation is inevitable, and the consensus is that to remain competitive, ARmod- ernisation is a must. But to acquire more custom- ers, maintain long-term loyalty, and capture more revenue, a more comprehensive, strategic, cus- tomer-driven outlook is needed, and this mental- ity is at the heart of our solutions. Rather than be satisfied with automating existing processes, we view digitisation as a transformative process that offers new and better capabilities. With rising expectations on how buyers and suppliers should engage impacting the transac- tion process, the ability to offer a superior cus- tomer experiencewhile simultaneously increasing back-office efficiencies has become highly cov- eted. Augmenting your Microsoft Dynamics ERP with a seamlessly integrated accounts receivable solution is the catalyst to transforming your AR and creating a single source of truth for all accounting and financial activities. Being deeply embedded within the Microsoft Dynamics ecosystem – as Versapay’s payment solution for Microsoft Dynamics Business Central and Finance and Supply Chain Management is – allows our customers to pro- cess customer payments, offer diverse payment methods, lower processing fees, automate man- ual processes, enhance security, and increase revenue more efficiently. Craig O’Neill is CEO of Versapay