Technology Record - Issue 22: Autumn 2021

94 www. t e c h n o l o g y r e c o r d . c om B usy Bees Asia’s IT team understands the importance of managing processes. The childcare and early education provider, part of the global Busy Bees Group, has been steadily growing since the organisation’s expan- sion to Asia in 2014. Jordan Yap, IT director at Busy Bees Asia, over- sees the firm’s IT needs for over 2,000 employees. These include teachers and educators, as well as support and administration staff, and each require varying technology based on their role. Yap and his team manage the company’s infra- structure, enterprise apps, e-learning and secu- rity, as well as IT provisioning, which ensures employees have access to the technology they need to do their jobs. “We originally built a solution on InfoPath to manage provisioning requests for our users,” said Yap. “It worked but there were constraints as we introduced new digital workplace tools and the reach was limited to headquarters users. Any changes for staff located at our learning centres had to be managed manually.” As Busy Bees Asia has continued to grow in the region, so has the demand for the technology tools that Yap and his team support. The organisation needed more powerful and comprehensive solu- tions to help it scale its digital workplace solutions. With guidance from Amin Talebi, managing director at SRKK Consulting, a Nintex partner, Busy Bees Asia evaluated Nintex. They realised its user-friendly interface and responsive forms could provide the solution they needed. “One of the main challenges we had to address was scalability as we continue to grow across the region – it is an imperative condition for this process and others we choose to adopt,” said Yap. “Once Nintex was introduced, we knew we had a solution to the issue at hand. “Nintex Forms had a ‘wow’ factor and natu- rally, the better the forms, the more likely people can follow the process effectively.” Yap attended a Nintex training session which provided more confidence and reinforced the decision. “The learning curve is much shorter and I was surprised how quickly skilling up on Nintex could be,” said Yap. Busy Bees Asia’s InfoPath solution was also limited as it only managed the first part of the process on receiving provisioning requests. Once they received the requests, Yap’s team had to manually assign licenses. The requests for staff at its childcare centres had to submit requests via a help desk ticket and then be manually provi- sioned one by one. Early education provider Busy Bees Asia is using the Nintex Process Platform to automate and standardise employee change processes across its global locations A more powerful automation solution P ROF I L ED : BU S Y B E E S A S I A