98 www. t e c h n o l o g y r e c o r d . c om F E ATUR E “The Nintex Process Platform works with all Microsoft technologies to make sure companies can automate all their processes, digitise their paper-based forms and follow compliance rules and regulations to remain competitive in the current market. There are financial services businesses that use SQL Server in Azure as a way to store data, and Nintex Workflow Cloud orchestrates new data and the updating of that data via forms being submitted by staff or clients. Other companies use Nintex to join disparate systems together, whether the data is in Microsoft Dynamics CRM or SQL and needs to be updated, based on events from an external case management platform. Finally, regular feedback from financial services customers helps organisations improve their processes. In this case, Nintex Forms can be sent to clients and the data received can be passed though Microsoft Sentiment Analysis, with Nintex escalating the case when it has found negative sentiment. The possibilities are endless.” “There is a paradigm shift in the banking industry, with customers looking for consistent, immediate and seamless omnichannel experiences. This is driving banking executives to think like vendors and invest in next-generation digital platforms. Infosys has established a dedicated Financial Services Centre of Excellence on Microsoft Biz Apps to build extensive capabilities for transitioning clients through these disruptions, with solutions driven by leading-edge domain experts. Our innovations, which are built on scalable and secure platforms, align seamlessly with the Microsoft Cloud for Financial Services. We have recently transformed customer onboarding, the service experience, omnichannel delivery and helpdesk processes for a banking conglomerate based in southeast Asia. We did this by leveraging our Modern CX for Banking solution, based on Microsoft Dynamics 365, with built-in extensibility via the Microsoft Power Platform and artificial intelligence. Our solutions deliver optimum returns for every cent that clients invest in customer experience, operational excellence and innovation.” Vamsikrishna Bhimavarapu Banking and Financial Services Lead for Microsoft Biz Apps, Infosys Vadim Tabakman Vice President of Presales, Nintex
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