154 F E ATUR E enabling it to save thousands of hours of medical personnel’s time, reduce emergency room waiting time and empower healthcare workers to save more lives. For example, using a simple solution built on Power Apps, the hospital has processed and stored over 9,125 files, saving medical staff 700 hours in accessing and updating medical documentation. “Emergency services can quickly send electrocardiogram recordings from the ambulance using SharePoint Online,” said David Zažímal, deputy director for informatics and cybersecurity at Hospital Jihlava. “It's linked to a text message – a telephone beeps and the staff at the intensive care unit know a new patient is coming, which allows them to react quickly. “I thought digital transformation was just a buzzword. But now, I understand that it means we can build on our foundations to simplify work for our healthcare professionals as well as effectively care for patients.” It is stories like this that are driving Microsoft’s work in the area. “Our work to innovate, reshape and reimagine healthcare will only continue to grow,” said Rhew. “Microsoft is committed to innovating new and cuttingedge solutions that help make healthcare more personal, affordable, effective and accessible while continuing to improve the patient and clinician experience.” Ultimately though, the answer to addressing service delivery challenges across the public sector is in the cloud, according to Jeremy M. Goldberg, worldwide director of critical infrastructure at Microsoft. “With cyberattacks, demands from citizens and regulatory requirements growing in complexity, there is increasing pressure to deliver government services more effectively,” he said. “In response to such pressure, countries across the globe are investing trillions of dollars to rebuild physical and digital infrastructure postCovid-19 and invest in their economic futures.” Azure is a key part of this, particularly because it provides government agencies with data insights to drive effective decision-making, improve day-to-day operations, engage and empower citizens, and protect communities. “Cloud helps the public sector meet challenges while enabling governments to create future-ready solutions that also integrate seamlessly with those that have already been implemented,” said Goldberg. We asked a selection of Microsoft partners how they are using – or helping their customers to use – the firm’s technologies, for example in cloud and collaboration, to modernise civic services and empower citizens Partner perspectives “We focus on enabling clients to lift organisational information assets from legacy environments for analysis and relocation within Microsoft 365 for improved information governance, collaboration and productivity gains. Analysing and understanding information flows, and where it is captured and stored, drives opportunities to reduce the manual effort and friction in the delivery of civic services and citizen engagement. This is carried out through using automation and workflow, freeing people to work smarter. We bring the disconnected and hard-to-find information safely into the hands of an organisation’s innovative power users enabling them to take advantage of the powerful tools now available within the Microsoft Power Automate platform.” Paul Hudson Head of Product Strategy, Automated Intelligence
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