Technology Record - Issue 25: Summer 2022

155 PUB L I C S E C TOR “Smart cities have information and communication technologies integrated into their framework to offer improved operational efficiency and better quality of service for their citizens. Smart infrastructures have played a critical role in navigating the pandemic and achieving substantial returns on investment. AVEVA and Microsoft solutions drive unquestionable sustainable results to empower customers to digitalise and revolutionise their businesses’ energy efficiency, circularity, traceability and resilience. A recent example is India’s Nava Raipur, the new capital of Chhattisgarh state. Fuelled by AVEVA Unified Operation Center and delivered on the Microsoft cloud, all spheres of the city’s governance are incorporated into a single integrated command and control centre.” “Jabra is transforming the video conferencing experience with Microsoft Teams, providing highquality audio and intelligent video solutions that improve collaboration and productivity. PanaCast 50 has a unique 180-degree field-ofview that keeps everyone in the picture. Artificial intelligence-driven features automatically detect who is speaking and intelligently adjust the video in real time, making meetings feel natural and inclusive, as if everyone is in the same room. Jabra is working with public sector organisations to equip staff with professional headsets and plug-and-play devices that are certified for use with Microsoft Teams. This delivers a seamless experience, giving workers the flexibility and ease-of-use they need.” Matthew Clark Head of Public Sector, Jabra Rashesh Mody Senior Vice President, Monitoring and Control Business Unit, AVEVA “Before looking at offering citizen services in the cloud, it’s vital that those in the public sector ensure they have the technology in place to deliver effective real-time ID verification online. An electronic identity verification service that can scale with Microsoft technology works best. Such a tool delivers real-time cross-checks against the contact data provided by the applicant, without negatively impacting the user experience. Implementing document scanning with optical character recognition technology also enables organisations to immediately and accurately determine the authenticity of the ID documents provided online, and the individual presenting them. Combined with biometric facial verification technology, this approach ensures the user journey remains smooth and friction-free, whilst ensuring compliance.” Barley Laing UK Managing Director, Melissa

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