111 of the best cost-saving activities in employee experience centre around HR answering common questions. By empowering employees to self-serve, it frees up HR to carry out more strategic work that helps to recruit and retain the talented employees.” Additionally, employee experience platforms can add value to Microsoft technology by making a compelling talent management suite available. Predictive people analytics, for example, can improve the employee experience by comparing pay and job offers based on historical insights. It analyses data on Microsoft Viva and uses artificial intelligencebased solutions for HR teams to visualise workforce metrics and plan for changes in the employment landscape. “Employers are accountable for their employee experience – whether that’s the technology they provide, the values they support or how they cater to well-being – and that’s something that they can easily invest in using the right technology,” says Norwood. “Organisations that are getting employee experience right are focusing on people, processes and platforms in the same breath.” isolved’s research suggests that over the next year, HR leaders will be investing in improving employee learning, development and wellness, while increasing headcount. “Employees want to learn and grow or they will go, it’s that simple,” says Norwood. “Employee feedback on what they want to learn and how they want to grow is critical, making career mapping and employee surveys a must-do initiative for every organisation.” Therefore, by encouraging inclusion within the workplace, organisations can enhance their employee experience. “Whether it’s by bringing corporate social responsibility from enterprise-only options to the midmarket or making employees’ work lives as accessible as possible, the best innovation is happening at the individual level but at scale,” says Norwood. “Today, people look for real purpose within an organisation in a way that transcends traditional cultural values. Organisations need to practice what they preach and back that up with a purposeful employee experience.” “ Organisations need to practice what they preach and back that up with a purposeful employee experience” isolved’s CVA solution is available through Microsoft Teams and helps users to get answers to common questions, as well as review time-off balances or benefits through voice control
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