126 V I EWPO I NT Kyndryl is bringing together Microsoft technologies with its integrations and services to deliver a continuously improving workplace experience RON XAV I E R : K YNDR Y L Modern, meaningful and measurable with Microsoft There has been so much talk about hybrid IT environments, but not enough about the hybrid workplace which is affecting us all. It’s important to consider the impact of hybrid work, and the key areas to think about in helping employees be engaged and productive regardless of where they work. It’s not where people work that drives results – it’s invested employees. But getting, and keeping, employees engaged is harder than ever. The last few years have taught us that hybrid work is the future. This way of working is no longer just a desire for employees, it’s an expectation and businesses must adapt if they want to attract and retain new talent. Your workplace is now a workspace which can be anywhere depending on your device and connectivity. The new, physically distributed way of working brings new challenges that go beyond technology. Organisations can consider addressing goals such as supporting corporate culture, employee wellness, productivity, innovation, career development, employee contribution equity, and more. Kyndryl’s modern work goal is to bring together Microsoft technologies with Kyndryl’s integrations, services and processes to deliver a continuously improving total experience. This means frictionless support, technology and productivity experiences that allow the technology to fade into the background for an employee to do their best work, which drives a better customer experience. We achieve continuous improvement for our customers with a data-driven approach, where we gain insights into the environment and turn those insights into action. Let’s discuss Kyndryl’s four M’s of hybrid work: modern, meaningful, and measurable, with Microsoft. Modern: Implementing modern identity, collaboration, devices, security, and automation tooling is vital for enabling more flexible ways of working. Not to mention, these items must be wrapped up with intelligent support capabilities to resolve issues efficiently. Modern also means implementing cloud-powered, cloud-connected, and cloud-native technologies that bring intelligence and visibility to your workflows. Meaningful: Hybrid-working employees crave connectivity to the business and each other, meaning the importance of collaboration tooling has skyrocketed. Concerns about equity, visibility, productivity, culture, wellbeing, stagnated innovation, and maximising investments are also top priorities. Measurable: The shift in service-level agreements that focus more on service “Kyndyrl has helped customers achieve significant digital workplace outcomes”
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