127 availability to outcome-based experiencelevel agreements is key to gauging success and driving continuous improvement in the employee experience. With Microsoft: The last 'M' is with Microsoft. That's the platform of choice and it’s what we're working with to be able to give clients what they need to maximise their investments. Right now, we're looking at intelligent adoption services. We have all had the experience of searching for specific training or trying to understand how to use a specific tool. You have to go and find that learning, and sometimes you're not sure exactly what you need to learn. What we're looking at is tying together the usage analytics and productivity analytics to show how you use your tools day to day. We’re then leveraging Viva Learning for those who use the Viva platform or using connections or topics that will surface that learning to those who do not. Whether it's a virtual agent or just within the Viva platform itself, we want to build a service to teach you how to use OneDrive or SharePoint better, so you can now be more efficient with your workday. Kyndyrl has helped customers achieve significant digital workplace outcomes. At a multinational petroleum company, we helped to improve end-user experience impacts by 30 per cent. We worked with a government agency to reduce the number of monthly service desk calls by 50 per cent. Our work with a public sector customer saw over 25,000 devices deployed in one week, and with our help a financial services firm reduced the average time to resolve service tickets by 96 per cent. Analyst firm Nelson Hall recognised Kyndryl as a leader in cognitive service desk capability in a vendor evaluation and assessment tool report. The report said: “Everything Kyndryl does across the digital workplace is datadriven, with analytics guiding and being prescriptive regarding what the end-user experience needs to be. Facilitated through its cognitive channel, Kyndryl focuses on the integration of analytics, cognitive, and automation into all workplace offerings.” Kyndryl wants to co-create a digital workplace for our customers that incorporates the four M’s – modern, meaningful, and measurable, with Microsoft. Our experts and open technology platform can provide the scale, security, and expertise to deliver enhanced digital experiences for your employees to help fuel collaboration, productivity, and enable an inclusive hybrid workplace culture. To learn more about Kyndryl’s offering for the digital workplace, visit: www.kyndryl.com /us/en/services/digital-workplace Ron Xavier is technical business development executive, Microsoft Global Center of Competency, digital workplace services technical at Kyndryl
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