13 R E TA I L & CG 190 Building brand loyalty Microsoft’s Shanthi Rajagopalan and Publicis Sapient’s Guy Elliott and Hilding Anderson discuss how retail brands are adapting to ensure they remain first choice for every customer 198 Loyalty programmes help organisations to deliver individualised experiences. Annex Cloud’s Erin Raese explains 200 C hris Nealon of Sunrise Technologies discusses the challenges facing retailers to meet customer expectations 202 Kika/Leiner has transformed customer engagement with Diebold Nixdorf ’s Vynamic Engages 204 Peak system performance is essential to prepare for a post-pandemic holiday season, says Akamai’s Jeff Darnton PUB L I C S E C TOR 178 Improving life through the built environment Microsoft technology is key to helping city leaders better serve residents, businesses and visitors in accessible, safe and sustainable ways MED I A & COMMUN I CAT I ONS 166 The future of television Microsoft’s Simon Crownshaw discusses how broadcasters are dealing with the transformation of media that has been accelerated by streaming 172 Netflix’s Jean-Paul Bonjour explains why media companies must focus on creating compelling content 174 Organisations must encourage audiovisual and IT teams to collaborate for better hybrid working experiences, says AVIXA’s Aaron Weiler 176 Garrett Gladden outlines how Kollective Technology’s solutions can address spikes in demand due to hybrid working 186 Umojo’s NexCity platform helps cities to enhance parking infrastructure, while improving revenue, efficiency and safety 187 Powerful sensors could improve the urban environment for everyone, says Kevin Taylor of Axis Communications 188 Johnson Controls’ Katie McGinty discusses the decarbonisation value of partnerships that harness digital transformation 189 Brillio’s Chander Damodaran shares how digital twins could revolutionise healthcare to benefit both practitioners and patients
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