171 Microsoft partners discuss how they’re using technology to help deliver content to viewers more efficiently and effectively Partner perspectives “Planning field services tasks in the telecommunications industry is becoming more and more challenging, as it requires real-time visibility of technicians, planning requirements of projects based on their calendar, availability and budgetary constraints. Infosys has resolved these challenges and more for a major Australian telecom company by combining the capabilities of Dynamics 365 project operations and field service automation. We leveraged D365 project operations for effective project planning with work breakdown structure for project planners as well as project and resource managers to offer real-time visibility of projects. We leveraged our Smart Field Automation solution to allocate work to technicians based on their skills, locations and availability across different time zones. Our solution also delivered effective reporting including predictive analytics for insights-based decisions, allowing the telecom to deliver content more efficiently and effectively.” “The use of live events in enterprise communications has skyrocketed with the shift to hybrid work environments but has also created a surge of new collaboration challenges. Kollective’s Edge Accelerator introduces the ultimate configuration flexibility to handle the uniqueness of each network and content delivery need. Edge Accelerator is the only enterprise content delivery networking platform with multiple content distribution methods connected under a single architecture. This approach – called Complete Coverage – allows our solutions to coordinate with one another to determine the most efficient delivery pathway. Broadcasting flawless Microsoft Teams and Stream video events to dispersed workforces is now easier and more effective than ever before with Kollective’s Edge Accelerator.” Martin Laplante CEO, IceFire Studios Vikram Boinapally Senior Technology Architect, Dynamics 365 and Power Platform, Infosys Garrett Gladden Vice President of Product, Kollective Technology “In organisations that have employees who work in more than one language, delivering content in multiple languages is already a challenge, but doing so in a way that is timely and cost effective is even more difficult. For content in Microsoft SharePoint, Teams, OneDrive and Lists, we translate what you have written using Azure Cognitive Services application programming interfaces – such as Translator and Custom Translator – and automate with Power Automate custom connectors and other Microsoft technologies.” MED I A & COMMUN I CAT I ONS
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