205 During your event, use synthetic monitoring to detect when you start to deviate from the baseline performance. Finally, leverage real user monitoring to understand what your customers are actually seeing, and in the event of an incident, to be able to quantify any negative impacts to the customer experience. Akamai tools for monitoring include Event Center, Event Viewer, Reporting, mPulse, CloudTest, Test Center, and Web Security Analytics. Alerting simply means creating thresholds for your monitoring data to indicate when action is needed. Ideally, you can leverage adaptive thresholds, which can detect variations from the norm, rather than static thresholds. However, you should recognise that peak events by their very nature are variations from the norm, so you must still have well-defined absolute thresholds for the boundaries of safe operations for your application. Akamai tools for alerting include Control Center alerts, mPulse alerts, and Web Security Analytics alerts. Logging is often overlooked, but it is a critical piece of peak event management. If your monitoring detects something out of the ordinary, and your alerting wakes up the entire team, how will they know what needs to be done? It pays to ensure that you are logging the right things ahead of time to better anticipate what could go wrong and what to debug first when issues arise. Ideally, you will place logs into a unified dataset that can be combined rather than having to look at multiple systems. You should also ensure that your logging pipelines can scale to meet or exceed the expected volume as defined by your business requirements. Akamai tools for logging include DataStream 2, SIEM Integration, and Edge Diagnostics. During a peak event, the impacts of small failures can quickly be exacerbated by load, and the impacts are more acutely felt by your customers. Make sure you’re ready to thrive by successful preparation in these busy times. Read Akamai’s Holiday Readiness blog series at: https://bit.ly/3DmDcF5 Jeff Darnton is commerce strategic engagement manager at Akamai R E TA I L & CG
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