80 brings products to market. Different from an off-the-shelf software-as-a-service product, business applications often require consulting around business process transformation and customisation during the implementation phase. Partners are key to helping customers identify which Dynamics 365 applications best fit your organisation and business needs. They can also help tailor existing solutions by customising and enhancing business processes with partners applications to add industryspecific functionality and provide ongoing support and council along the way. An example of our extensive partner ecosystem can be seen in the recent launch of the Microsoft Digital Contact Center Platform. Microsoft partnered with leaders in contact centre infrastructure and integration, including Accenture, Avanade, Avaya, Genesys, HCL, NICE and TTEC, to ensure interoperability and compatibility with contact centre systems and components. With this robust set of launch partners, customers around the globe will be positioned to create new and sophisticated solutions to address specific contact centre challenges and add capabilities at the right time. Can you share a few recent examples of where enterprise businesses and public sector organisations have scored tangible wins through the adoption of Dynamics 365? First, on the commercial side, we are seeing great momentum across industries. With Dynamics 365, the Campari Group can now gain a 360-degree customer view and enhance the personalisation of its marketing, sales and customer service efforts and build realtime customer journey orchestration. Dextra Group, a global leader in the construction and industrial infrastructure, is saving 60 per cent on its CRM costs while also increasing seller productivity and lead quality. In the public sector, we have worked with many different healthcare, state and local governments and schools. Italian government agency Invitalia has been using Dynamics 365 Supply Chain Management to easily track and coordinate the delivery of personal protective equipment with hundreds of suppliers to more than 1,000 hospitals across Italy during the pandemic. And the City of Richmond in Virginia transformed its non-emergency case management capabilities to deliver omnichannel engagement for improved efficiency, becoming a benchmark for how governments nationwide can use digital tools to better serve their communities. We’re honoured that so many organisations look to us for help modernising sales, marketing, service operations and more. We genuinely believe that with connected data, underpinned by industry leading AI and insights, there are no limits to what organisations can do. Dynamics 365 is helping organisations level-up employee experiences, improve team productivity, and build deeper relationships with customers. What aspect of Dynamics 365’s constant evolution particularly excites you, and what can we expect to see coming down the line next? We’re building on momentum with integration points across AI, automation, low-code innovation and collaboration. You should expect to see some fascinating use cases across customer experience functions, service, supply chain and finance in the coming months into next year. As we enter an era of continuous disruption and change, much of our innovation will help businesses and people do more with less, empowering everyone to focus on higher-value and more satisfying work. We’ll be introducing more ways to remove barriers to progress with new ways to streamline workflows and processes so that they can spend more time on higher-value work. We also aim to make AI even more accessible for everyone, so that they can be guided with prescriptive next steps or gain insights from everyday interactions. And, of course, we’ll continue to weave collaboration into our business applications, bringing together cross-functional ideas and knowledge in powerful ways. “As we enter an era of continuous disruption and change, much of our innovation will help businesses and people do more with less” F E ATUR E P RODUC T FOCU S : DYNAM I C S 3 6 5
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