82 “At ClickLearn, we deliver a solution for successfully adopting and onboarding users in Dynamics applications. We provide in-application, at-the-momentof-need training and guidance based on the customer’s processes. Our solution has an easy-to-use recording technology that understands the underlying business system. Once the processes are recorded, our solution will transform them into narrated videos, hands-on labs, 24/7 available e-learning portals and a virtual assistant that guides the user inside your Dynamics system. And the best aspect is that we can automatically update those processes as your business system changes due to a vendor update or customisation.” Joachim Schiermacher CEO, ClickLearn “This wave of digital disruption has led to proliferation of data, but this data is of no use unless businesses can leverage it to make better decisions, automate processes, provide amazing end-user experiences, improve enterprise-wide collaboration, and help improve productivity of employees. With low-code application platforms like Power Platform, connected with Microsoft Dynamics 365, we are accelerating the time to market and pace of adaptation for customers in their respective industries, by bringing domain knowledge to the fore, driving enterprise-level thinking, improving governance and helping build a repository of applications that help to unlock value.” “Many of the companies we engage with are looking for ways to grow and scale their business or become more efficient. Often, they are using disparate systems that don’t communicate so we help to transition to using Dynamics 365 for Marketing and Sales so they can take advantage of the unified platform and out-of-the-box insights. Many companies are so focused on their sales and growth that they neglect their customer service. We help them address this by establishing a modern service experience that enables them to manage communication channels. We can also provide our customers with personalised road maps that outline the solution and the expected return on investment.” Sachin Bery Go-To-Market Head and Senior Director of Client Solutions, Infosys Eric Beins Chief Operating Officer, JourneyTEAM F E ATUR E P RODUC T FOCU S : DYNAM I C S 3 6 5
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